Term and Conditions

Introduction

This Privacy Policy outlines our commitment to protecting the privacy of your personal information that we collect through our website, any websites listed on the Site, or directly from you.
By providing us with your personal information, you confirm that you have had sufficient opportunity to review this Privacy Policy and that you have read and agreed to its terms.
If you choose not to provide certain personal information, you may still use the Site; however, this may affect your ability to access some products or services offered.

Types of Personal Information Collected

The types of personal information we collect are described on our website. If we receive your personal information from third parties, we will handle it in accordance with this Privacy Policy.

Collection and Use of Personal Information

We collect personal information to provide you with:

sales and technical support
billing and credit control
product updates and information
renewal and maintenance notices
system updates
other functions related to the services we provide

You may opt out of receiving sales-related emails from BPM Australia by following the instructions included in those emails.

We may use your personal information to:

contact you as required to fulfil our obligations under our hosting and support service agreements
communicate with you regarding your use of our services
maintain a technical and account history of your interactions with us
comply with reporting obligations to third-party suppliers and licensors

We treat all information collected from you as strictly confidential. BPM Australia does not rent or lease its customer lists to third parties. We will not disclose, sell, distribute, rent, license, share, or otherwise pass your personal information to third parties—except those contracted to supply services to BPM Australia—unless we have your express consent, or as described below.

We may disclose your personal information, without notice or consent, if:

required by law, applicable codes of conduct, or legal processes
necessary to protect and defend the rights or property of BPM Australia
needed to enforce or apply the terms of any agreement with you
disclosed to contractors providing licensed collection services, credit-card processing, or CRM services that comply with our privacy and security requirements
our business or a portion of it is sold

Disclosure to Third Parties

We may share your personal information with third-party service providers who perform services on our behalf, such as distributing marketing materials (unless you have opted out).
All third-party relationships are governed by contracts containing privacy and confidentiality obligations consistent with Australian Privacy Law.

Security

BPM Australia has implemented security measures to protect your personal information from unauthorised access. Our servers operate in a controlled and secure environment, and only authorised staff may access your information when necessary to perform their duties.

However, due to the nature of the internet, we cannot guarantee that data transmission will be completely secure or immune from intrusion.
Where appropriate, our web servers use Secure Socket Layer (SSL) encryption to protect information transferred between our systems.

Your Responsibilities

You must not disclose your password to third parties. If your password is compromised, you may lose control of your personal information and may be held responsible for actions taken by others using your account. If you believe your password has been compromised, you should change it immediately.

If you collect personal information and store it on servers provided by BPM Australia (including email services), you alone are responsible for ensuring compliance with the Privacy Act 1988 in relation to that information. BPM Australia is not responsible for your handling of such data.

Children’s Privacy

BPM Australia does not knowingly collect, use, or market information to children.

Complaints

If you have a complaint regarding our privacy practices, please contact our Privacy Officer at customerservice@bpm.com.au.
We will respond promptly. If we cannot resolve your complaint within a reasonable timeframe, either party may refer the matter to the Office of the Australian Information Commissioner (OAIC).