Cross Warranty Services

WRITING INSTRUMENT

PERPETUAL WARRANTY

All Cross writing instrument mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Mechanical failure is defined as a defective product or a product unable to function as a result of construction or workmanship when used in accordance with the Care & Use Instructions. A.T. Cross shall have the right to determine if the item is defective and, at its option, replace it with a similar or equivalent item. For a replacement, the defective product must be returned to A.T. Cross at customer’s expense (shipping and insurance fees), plus there is an additional handling fee for processing. Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive.

Please visit Cross.com/lifetime-warranty to complete the online Warranty Form PRIOR to sending us the product.

Exclusions from warranty include: Normal wear and tear, stains, discolourations or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control. Damage caused by ink leaks to textiles, apparel or other personal property. Damage caused by misuse, abuse and/ or negligence. Damage resulting from repairs or manipulations carried out by unauthorised or non-qualified repair/service personnel. Leads, erasers and ink refills exhausted in the course of normal use, damaged fountain pen nibs, emblems and other customised decorations. Damage caused by the use of refills or ink cartridges other than those produced by Cross.
A.T. Cross Company retains the right to modify the terms of our warranties.
This warranty gives you specific legal rights, and you may have other rights which vary from country to country, state to state or jurisdiction to jurisdiction. Warning: Pen caps can obstruct breathing. Keep out of mouth. This product in not intended for children.

Cross Tech2™ and Tech3+ are unquestionably guaranteed against mechanical failure, regardless of age, as outlined by the Cross Writing Instruments Full Perpetual Mechanical Warranty Guarantee above. Applicable to the passive stylus tips in Tech2™ and Tech3+™ : In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.

WARRANTIES FOR THE CROSS TECH SERIES

In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones, or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. Warning: Follow all Instructions for Use that accompany product. Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children.

LEATHER GOODS WARRANTY

All Cross personal accessories are unquestionably guaranteed against mechanical failure and defects in workmanship for one year from the date of purchase. Any Cross accessory or part requiring service under this warranty will be repaired or replaced at no charge when received from the consumer at our factory. Postage and insurance are the responsibility of the consumer, and shipping and handling fees may apply. Any such product that is no longer in production and cannot be repaired will be replaced with a comparable Cross product. Logos, engraving and other decorations are excluded from this warranty, as are parts damaged from impact, unreasonable use or obvious abuse and materials which become worn in the course of normal use. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction.